About Flexiplus Lounge

The new Flexiplus lounge has now opened at Calais France and Folkestone UK, as part of the celebrations for the millionth customer to use the Flexiplus service since its introduction in 2006.


Eurotunnel’s Flexiplus ticket is unique in the transport world as it enables the driver and passengers using the ticket to benefit from an unrivalled international travel experience as the tickets are entirely flexible, without modification charges and valid for a whole year. It provides priority loading onto the next Shuttle departure at any time.


With 500m² of space, the new building has been designed to provide a warm welcome with the highest levels of comfort and a free service on offer, all in an exclusive, modern environment including: staff will be on hand to welcome customers, 3 types of catering will be available (including one accessible 24 hours a day), a kids area and free newspapers on site or through a digital portal, Wi-Fi and a World Duty Free Counter.


Jacques Gounon, Chairman and Chief Executive Officer of Groupe Eurotunnel, stated: “In a world where time is at a premium and speed is everything, Flexiplus gives you priority travel across the Channel whilst offering you unrivalled comfort.”



World Duty Free – Flexiplus Lounge Information


From the launch of the new Flexiplus building, World Duty Free have provided more opportunity for their customers by offering a wide selection of high-end purchase to purchase or reserve and collect in the Flexiplus Lounge.


If you are a Flexiplus ticket holder and want to purchase any of our items available on the Eurotunnel Calais website, please tick the flexi plus ticket holder box on checkout – this will appear on the last stages of your reservation. Then collect in the Flexiplus Lounge on departure.


The World Duty Free Flexiplus Lounge will only have a few items from different categories, therefore if you don’t reserve your desired items you may miss out.


*Flexiplus ticket holders only*


Opening Times For Both Stores:

Monday to Sunday 06:00 - 22:00


Collection Points:


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